Refund Policy — Parking Advantage

REFUND AND CANCELLATION POLICY

Parking Advantage, Inc. and RezyPark

RezyPark is a registered DBA (doing business as) of Parking Advantage, Inc. This policy governs all operations conducted under both the Parking Advantage and RezyPark brands.

Last Updated: July 16, 2026

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OUR COMMITMENT

We understand that plans change. Our goal is to make our refund and cancellation process as clear and straightforward as possible. If you have a question about a charge or need help with a reservation or parking session, our customer support team is available seven days a week at help@parkingadvantage.com or help@rezypark.com.

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1. ADVANCE RESERVATIONS (HOURLY AND DAILY)

You may cancel an advance reservation for a full refund up to 24 hours before your scheduled parking start time. Cancellations made within 24 hours of the reservation start time are non-refundable, regardless of whether the parking session was used.

To cancel an eligible reservation, log in to your account at parkingadvantage.com or rezypark.com, select your upcoming reservation, and click Cancel. You may also contact our customer support team for assistance.

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2. EVENT PARKING RESERVATIONS

Event parking reservations may be canceled for a full refund up to 24 hours before the scheduled event start time. No refunds will be issued after that window, including for events that are postponed, rescheduled, or canceled by the event organizer.

If your event is canceled by the organizer and you are unable to use your reservation, please contact us at help@parkingadvantage.com or help@rezypark.com. We will review your request on a case-by-case basis and make every reasonable effort to find a fair resolution.

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3. SCAN-TO-PARK AND SCAN-TO-PAY SESSIONS

Scan-initiated parking sessions are non-refundable once your payment has been processed and your session has begun.

If you believe you were charged in error — including due to an ALPR (license plate recognition) misread, a duplicate charge, or a technical issue with our QR code or NFC system — please contact us at help@parkingadvantage.com or help@rezypark.com within 7 days of the transaction date. We will investigate all such claims and issue a refund where an error on our part is confirmed.

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4. TEXT-TO-PARK AND PAY-AS-YOU-GO SESSIONS

Text-to-park and pay-as-you-go parking sessions are non-refundable once your session has been initiated and payment has been processed.

If you believe you were charged in error or experienced a technical difficulty, please contact us within 7 days of the transaction date and we will review your request.

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5. MONTHLY PARKING PERMITS

Refunds for monthly parking permits are subject to the policies of the individual parking facility. Please contact the facility directly or reach out to us at help@parkingadvantage.com for assistance.

Monthly permits are generally non-refundable for the current permit period once it has begun. Unused future months may be eligible for a prorated refund at the facility's discretion.

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6. SERVICE AND CONVENIENCE FEES

All service and convenience fees charged at the time of your transaction are non-refundable in all circumstances, including where the underlying parking transaction is canceled or refunded.

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7. HOW TO REQUEST A REFUND

To request a refund for an eligible transaction, please contact us at help@parkingadvantage.com or help@rezypark.com and include the following information:

Your name and the email address associated with your account or transaction

The transaction date and amount

The parking facility name or location

Your license plate number, if applicable

A brief description of the reason for your refund request

A copy of your receipt or confirmation email, if available

We will respond to all refund requests within 3 business days. Approved refunds will be credited to your original payment method within 5 to 10 business days, depending on your card issuer.

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8. TECHNICAL ERRORS AND EXTENUATING CIRCUMSTANCES

If you experienced a technical error — such as a payment processing failure, a duplicate charge, or a system error that prevented you from accessing a facility for which you had a valid reservation or active session — please contact us immediately. We will investigate all such claims and issue a refund where a technical error on our part is confirmed.

We review requests related to extenuating circumstances, such as a medical emergency or an unexpected facility closure, on a case-by-case basis. We cannot guarantee a refund in these situations but will make every reasonable effort to find a fair resolution.

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9. MODIFICATIONS TO THIS POLICY

We reserve the right to amend this Refund and Cancellation Policy at any time. Changes will be posted on our websites with a revised Last Updated date. Your continued use of our Platform or parking facilities after any changes constitutes your acceptance of the updated policy.

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For refund requests or questions about this policy, please contact us at:

Parking Advantage, Inc.

3019 Ocean Park Blvd., #715

Santa Monica, CA 90405

Email: help@parkingadvantage.com | help@rezypark.com

Legal Inquiries: help@parkingadvantage.com